For all orders, we will email you to confirm an anticipated delivery date so that you know when to expect your order. Items in stock will take 4 working days to be delivered but since some of our suppliers like Galvin Green have literally 1000's of available products, we often have to order items in. In these cases, delivery to you will take approximately 10 working days.

Occasionally, we can organise express shipping direct from the manufacturer (which will incur a surcharge of £16) but it is dependant on stock availability. Please call us to find out if it is possible before purchasing.

If your order comprises of a selection of items, and one of them is a longer availability, the entire order will be shipped when the last one becomes available. If part of your order is urgent and you cannot wait for the whole order to become available, we can split your order into two or more shipments, but please be aware that this may alter the shipping costs (e.g. if each part of the split order is below the £50 free delivery threshold) so it is best to call us (0845 124 1012) to discuss your options if you need to split your order. We are open 7 days a week from 8am to 6m.

We will also send you an email on the day of dispatch with tracking information.

If your order is a gift, we can deliver directly to the recipient. Our packaging is discreet and the delivery note inside does not mention the price (avoiding embarrasment at your generosity). To have your order delivered somewhere different from your billing address, just specify the delivery address as well as your billing address when entering your details. (Contact us to enquire about gift wrapping and personalised hand written cards - view the available cards here).

If the order has not arrived within the estimated delivery time stated in our email, contact us. Please note that we dispatch orders with multiple items on receipt of the last item from the manufacturer which means you would receive your order in one batch approximately 10 working days from order.

Occasionally there can be unforeseen delivery delays beyond our control. If you have any concerns, please contact us quoting your order number. We are in from 8am to 6pm seven days a week and are happy to keep you updated.

If you received dispatched confirmation and not received the order within 48 hrs we recommend that you ask your local postal sorting office if they've already tried to deliver it and ask your neighbours if the package has been left with them.